Update - Following further technical issues with our Live Chat service, we have had to temporarily take it offline again while these are investigated.
Our Support Centre (https://support.ekm.com/) also remains temporarily unavailable. However, you can continue to access all our support guides and articles via our temporary support portal: https://ekm-support.freshdesk.com/
Email support remains available, and you can still contact our support team by emailing support@ekm.com or calling us directly on 0333 004 0333.
We apologise for the continued inconvenience and appreciate your patience while we work to resolve these issues. We will provide a further update as soon as Live Chat is available again.
Thank you for your understanding.
Nov 11, 2026 - 08:48 GMT
Our Support Centre (https://support.ekm.com/) also remains temporarily unavailable. However, you can continue to access all our support guides and articles via our temporary support portal: https://ekm-support.freshdesk.com/
Email support remains available, and you can still contact our support team by emailing support@ekm.com or calling us directly on 0333 004 0333.
We apologise for the continued inconvenience and appreciate your patience while we work to resolve these issues. We will provide a further update as soon as Live Chat is available again.
Thank you for your understanding.
Nov 11, 2026 - 08:48 GMT
Update - Following recent maintenance, our Live Chat service is now back up and running.
Our Support Centre (https://support.ekm.com/) remains temporarily unavailable. However, you can still access all our support guides and articles via our temporary support portal: https://ekm-support.freshdesk.com/
You can also continue to contact our support team by emailing support@ekm.com or calling us directly on 0333 004 0333.
We apologise for any inconvenience caused and will provide a further update once the main Support Centre is back up and running.
Thank you for your continued patience.
Nov 10, 2026 - 17:15 GMT
Our Support Centre (https://support.ekm.com/) remains temporarily unavailable. However, you can still access all our support guides and articles via our temporary support portal: https://ekm-support.freshdesk.com/
You can also continue to contact our support team by emailing support@ekm.com or calling us directly on 0333 004 0333.
We apologise for any inconvenience caused and will provide a further update once the main Support Centre is back up and running.
Thank you for your continued patience.
Nov 10, 2026 - 17:15 GMT
Update - Following recent maintenance, email and ticket support are back up and running. However, our Support Centre (https://support.ekm.com/) and Live Chat remain unavailable.
In the meantime, you can still access our support guides and articles via the following link: https://ekm-support.freshdesk.com/
You can also contact our support team by emailing us at support@ekm.com or calling us directly on 0333 004 0333.
We apologise for any inconvenience this may cause and we will provide a further update once the Support Centre and Live Chat are back up and running.
Thank you for your patience.
Oct 12, 2026 - 16:26 BST
In the meantime, you can still access our support guides and articles via the following link: https://ekm-support.freshdesk.com/
You can also contact our support team by emailing us at support@ekm.com or calling us directly on 0333 004 0333.
We apologise for any inconvenience this may cause and we will provide a further update once the Support Centre and Live Chat are back up and running.
Thank you for your patience.
Oct 12, 2026 - 16:26 BST
Identified - We are currently carrying out maintenance on our ticketing system. This may result in some temporary downtime, during which support availability may be limited and responses to customer queries may be delayed.
In the meantime, you can continue to access our support portal via the following link: https://ekm-support.freshdesk.com/
We apologise for any inconvenience this may cause and appreciate your patience while these changes are carried out.
Oct 12, 2026 - 15:34 BST
In the meantime, you can continue to access our support portal via the following link: https://ekm-support.freshdesk.com/
We apologise for any inconvenience this may cause and appreciate your patience while these changes are carried out.
Oct 12, 2026 - 15:34 BST
Identified - The EKM App is currently unavailable while we carry out some maintenance.
You will be unable to access or use the app during this time. Our team is working on the maintenance and we’ll update this status as soon as the app is available again.
We’re sorry for any inconvenience this may cause and appreciate your patience while this work is carried out.
Oct 07, 2026 - 11:50 BST
You will be unable to access or use the app during this time. Our team is working on the maintenance and we’ll update this status as soon as the app is available again.
We’re sorry for any inconvenience this may cause and appreciate your patience while this work is carried out.
Oct 07, 2026 - 11:50 BST
General Services
Under Maintenance
EKM.com
Operational
EKM Blogs
Operational
EKM Digital Vault
Operational
EKM DNS
Operational
EKM Domains
Operational
EKM Email Marketing
Operational
EKM Hosting
Operational
EKM Mail
Operational
EKM Network
Operational
EKM Web Statistics
Operational
Third Party Services
Operational
EKM App
Under Maintenance
Shop Services
Operational
Checkout
Operational
Login
Operational
Partner API
Operational
Payment Gateways
Operational
Shop Front
Operational
Your Account
Operational
Shop Servers
Operational
Shop Server 1
Operational
Shop Server 2
Operational
Shop Server 3
Operational
Shop Server 4
Operational
Shop Server 5
Operational
Shop Server 6
Operational
Shop Server 7
Operational
Shop Server 8
Operational
Shop Server 9
Operational
Shop Server 10
Operational
Shop Server 11
Operational
Shop Server 12
Operational
Shop Server 13
Operational
Shop Server 14
Operational
Shop Server 15
Operational
Shop Server 16
Operational
Shop Server 17
Operational
Shop Server 18
Operational
Shop Server 19
Operational
Shop Server 20
Operational
Shop Server 21
Operational
Shop Server 22
Operational
Shop Server 23
Operational
Shop Server 24
Operational
Shop Server 25
Operational
Shop Server 26
Operational
Shop Server 27
Operational
Shop Server 28
Operational
Shop Server 29
Operational
Shop Server 30
Operational
Shop Server 31
Operational
Shop Server 32
Operational
Shop Server 33
Operational
Shop Server 34
Operational
Shop Server 35
Operational
Shop Server 36
Operational
Shop Server 37
Operational
Shop Server 38
Operational
Shop Server 39
Operational
Shop Server 40
Operational
Shop Server 41
Operational
Shop Server 42
Operational
Shop Server 43
Operational
Shop Server 44
Operational
Shop Server 45
Operational
Shop Server 46
Operational
Shop Server 47
Operational
Shop Server 50
Operational
Shop Server 53
Operational
Shop Server 63
Operational
Shop Server 64
Operational
Shop Server 65
Operational
Shop Server 66
Operational
Shop Server 67
Operational
Shop Server 68
Operational
Shop Server 69
Operational
Shop Server 70
Operational
Shop Server 71
Operational
Shop Server 72
Operational
Shop Server 73
Operational
Shop Server 74
Operational
Shop Server 75
Operational
Shop Server 76
Operational
Shop - Server 77
Operational
Shop Server 78
Operational
Support
Under Maintenance
Email Support
Operational
Live Chat Support
Under Maintenance
Phone Support
Operational
Ticket Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.