Blank Pages - product and category pages are not displaying content as expected

Incident Report for EKM

Resolved

We can confirm that this issue was resolved when the fix was rolled out yesterday evening. We appreciate your patience and apologise for the inconvenience caused.

Posted Jun 05, 2025 - 08:54 BST

Monitoring

The fix for this issue is currently being rolled out on a server by server basis.

Posted Jun 04, 2025 - 23:21 BST

Investigating

We are currently experiencing a problem where product and category pages are not displaying content as expected. When accessed, these pages appear blank, with no products or categories visible.

Posted Jun 04, 2025 - 16:13 BST

This incident affected: General Services (EKM.com).