Ticketing System Maintenance

Incident Report for EKM

Update

Following recent maintenance, email and ticket support are back up and running. However, our Support Centre (https://support.ekm.com/) and Live Chat remain unavailable.

In the meantime, you can still access our support guides and articles via the following link: https://ekm-support.freshdesk.com/

You can also contact our support team by emailing us at support@ekm.com or calling us directly on 0333 004 0333.

We apologise for any inconvenience this may cause and we will provide a further update once the Support Centre and Live Chat are back up and running.

Thank you for your patience.

Posted Oct 12, 2026 - 16:26 BST

Identified

We are currently carrying out maintenance on our ticketing system. This may result in some temporary downtime, during which support availability may be limited and responses to customer queries may be delayed.

In the meantime, you can continue to access our support portal via the following link: https://ekm-support.freshdesk.com/

We apologise for any inconvenience this may cause and appreciate your patience while these changes are carried out.

Posted Oct 12, 2026 - 15:34 BST

This incident affects: Support (Email Support, Live Chat Support, Phone Support, Ticket Support).