The issue has now been resolved, and payments can now be taken successfully. We appreciate your patience and sincerely apologise for the inconvenience this has caused.
Posted Sep 14, 2026 - 17:33 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2026 - 17:12 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 14, 2026 - 17:06 BST
Investigating
We have identified an issue affecting some EKM Shops which is preventing customers from completing their purchases at checkout. Customers may encounter an “Oops” error when selecting the payment gateway.
Our Technical Team is investigating this as a matter of urgency, and we are working to resolve the issue as quickly as possible.
We apologise for any inconvenience this may be causing and will provide a further update as soon as we have more information.
Posted Sep 14, 2026 - 16:51 BST
This incident affected: Shop Services (Payment Gateways).