Issues Logging In

Incident Report for EKM

Resolved

This issue has now been resolved. We appreciate your patience and apologise for any inconvenience caused.

Posted Jul 27, 2023 - 16:16 BST

Identified

Our Engineering Team continue to work on the issue affecting some customers logging into the back-end of their shop, and access to some front-end websites, as a matter of urgency. We, again, apologise for the inconvenience caused and will post another update as soon as we have a further update.

Posted Jul 27, 2023 - 14:24 BST

Investigating

We are aware of an issue affecting some customers logging into the back-end of their shop, and access to some front-end websites. This is being investigated as a priority. We apologise for any inconvenience caused.

Posted Jul 27, 2023 - 13:26 BST

This incident affected: Shop Services (Login).